Delete your account

This page explains how to delete your MY PRO: TRUSTED PROS account, operated by 3T Brothers, LLC, and exactly what happens to your data when you do. You can delete your account from inside the app, or ask us to delete it if you no longer have the app installed.

Deleting an account is permanent. There is no grace period and no way to restore it — signing up again creates a new, empty account.

Option 1 — delete it yourself in the app

This is immediate: the account is gone by the time the confirmation closes.

1. Open the app and sign in.
2. Tap your profile picture in the top-right corner of any tab.
3. Tap Edit Profile in the menu that opens.
4. Scroll to the bottom and tap Delete Account.
5. Confirm twice — Continue, then Delete Permanently.

Option 2 — ask us to delete it

If you have uninstalled the app, or cannot sign in, email hello@my-pro.io with the subject Account deletion request and tell us the email address or phone number the account uses. We may ask you to confirm that the account is yours before we delete it — otherwise anyone could delete anyone.

We complete verified requests within 30 days, and normally much sooner. The result is identical to deleting it in the app.

What is deleted

All of the following is removed from our live systems at the moment the account is deleted:

• Your profile — name, email address, phone number, photo, job title, bio, location, website and social links, licences and certifications.
• Your sign-in credentials, sessions, and any push-notification tokens for your devices.
• Your connections and your position in other people's networks, including the degree-of-separation records that decide who can see what.
• Recommendations you wrote about other professionals, and recommendations other people wrote about you. Both disappear from the profiles they were shown on.
• Your comments and likes, wherever you left them.
• Messages you sent, and any files you attached to them.
• Contacts you imported from your phone's address book, and the record of those imports.
• Your saved professionals, notifications, and email preferences.
• Your uploaded images — profile photo and the photos on your recommendations — are removed from storage, so the direct links to them stop working.

What stays, and why

A small amount of information is not ours alone to erase, or has to be kept for safety and legal reasons. In every case below, the link to your account is removed, so what remains no longer identifies you through our records:

• Safety reports. If someone reported your account, the report is kept without the link to you, so that a pattern of abuse cannot be erased by deleting an account and starting again.
• Delivery records. We keep a log that an email or text message was sent to an address or number, with the link to your account removed. Anti-spam rules require us to be able to show what we sent and when.
• The other side of your conversations. Messages other people sent you belong to them, not to you, and stay in their inbox. Your own messages are deleted from both sides.
• Other people's address books. If someone imported your phone number from their phone before you left, that entry is theirs and stays on their device and in their contact list. It is no longer connected to any account on MY PRO.
• An invitation you were sent. If someone invited you to MY PRO before you joined, their record of having sent that invitation — including the email address or phone number they sent it to — is part of their own history and stays. The link to your account is removed from it.

Backups of our database exist for disaster recovery only. Deleted accounts are not restored from them, and they are rotated automatically.

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